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Strategic Account Manager

Cox Automotive

This is a Full-time position in Trenton, OH posted September 29, 2021.

*Primary Location: *224 Valley Creek Blvd, Trenton, OH, US *Division: *Cox Automotive *Job Level: *Manager/Senior Manager *Travel: *Yes, 25 % of the Time *Schedule: *Full-time *Shift: *Day Job *Requisition Number: *217654_64277155 ***This position is remote/work from home.

You need to reside within the Eastern Time Zone, Central Time Zone or Pacific Time Zone.* The *Strategic Account Manager *acts as the “business owner” for their accounts, balancing the needs of the client with that of the business.

They are responsible for pro-actively interacting with internal and external stakeholders to deliver a positive client experience as well as maximizing the products return on investment (ROI) through effective utilization and use of the software.

The specific areas of focus include, but are not limited to, pro-active account management, support, retention, training, client onboarding, and other business objectives as assigned, ultimately resulting in client retention.

* Effectively manage the progress and results of accounts assigned (retention) * Engage in high profile level activity across strategic client groups * Build and develop strong working relationships with customers as well as intra departmental contacts * Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner * Monitor and analyze account performance, reporting trends or escalations to management.

* Provide client feedback to internal stakeholders on products and service.

* Make recommendations for process improvements based on client feedback and business needs.

* Utilize standardized methods provided to closely monitor system red flags and emergencies with clients and take immediate action * Determine needs for additional value resource to maintain success of client progress/results * Communicate verbally as well as electronically to execute responsibilities * Construct and communicate summary reports with appropriate documentation * Engage and participate in the exchange of best practices across entire organization.

* Uses critical thinking to solve problems independent of existing processes.

Qualifications: * Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.

based job.

(Reasonable accommodations for medical and religious objections will be considered.) * Bachelors Degree and 7 years of experience in retail automotive management (or in a combination of the following: retail automotive, automotive service writer, B2B or outside sales account management in a like and relevant environment) OR an equivalent combination of education and work-related experience.

* Ability to travel up to 30% (day and overnight) as business requires *Preferred Qualifications:* * Knowledge of dealership operations * Understanding of business partners operations, strategic initiatives and industry placement * Advanced written, verbal and phone communication and interpersonal skills * Effectively communicate with all levels within an organization * Advanced customer service skills and approach * Customer Relationship Management Systems (CRM) experience; Salesforce * MS Office
– Word, Excel & PowerPoint #Remote-Central #Remote-NE #Remote-SE Who We Are *About Cox Automotive* Theres nothing ordinary about Cox Automotive.

We are people of every background driven by our passion for mobility, innovation, client success and community outreach.

We make buying, selling and owning (or simply using) cars easier for everyone.

Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward.

Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox * We are the Cox family of businesses.

Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.

Our primary divisions
– Cox Communications and Cox Automotive
– are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

Were looking for the talent today who will be our leaders tomorrow.

Sound intriguing?

Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, (visit our benefits page)(http://jobs.coxenterprises.com/life-at-cox/benefits/).

Cox is an Equal Employment Opportunity employer
– All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.