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GENERAL MANAGER – Hilton Home 2

Atlantic Hospitality And Management Llc

This is a Contract position in Beachwood, OH posted November 6, 2021.

Atlantic Hospitality – A family of hotels

Grow Your Career!

Whether you’re looking to start a new career or looking for a company to grow with at Atlantic Hospitality we are looking to provide 5-star guest service across our multiple hotel flags and need team members that are passionate about making a difference in someone’s day and providing service with a smile!

If you’re still wondering why, you should join our team, here’s a quick list of reasons:

  • Access to our comprehensive benefits package.
  • Competitive rates and schedules, Overtime available!
  • With 6 hotels under one company there is more opportunity to advance!
  • Paid time off for full AND part time employees!

Benefits:

  • Optional Disability insurance
  • Employee discount at hotels across the country
  • Health insurance after 60 days
  • Health savings account with company match
  • Company Paid Life insurance
  • Dependent Life Insurance
  • PTO – Earn up to 2 Weeks of PTO in your first year!
  • Dental & Vision insurance
  • Double pay for working holidays
  • Flexible full or part-time schedules

Ideal Candidate Skill Set

  • Attention to Detail
  • Safety Orientated
  • Teamwork Driven
  • Computer literate
  • Effective Communicator
  • Punctual
  • Self-Motivated
  • Adaptable to Change
  • Organized

JOB OVERVIEW:

Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest service standards as described for Hotel Indigo.


ESSENTIAL FUNCTIONS

  • Develop, administer and control the hotel revenue and expense budgets.
  • Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.
  • Review and approve the hotel payroll.
  • Review and approve transmittals and other front office paperwork and reports.
  • Authorize direct bill accounts and monitor the administration of Accounts Receivable.
  • Facilitate lead management processes within the hotel and provide sales support to team.
  • Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on.
  • Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
  • Take ownership of sales when the DOS isn’t available.
  • Assist DOS in joint calls on accounts.
  • Coach and train all members of the hotel team on their role in the sales process.
  • Review room inventory management to ensure maximization of room revenue.
  • Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.
  • Ensure proper administration Hotel’s benefits programs to all hotel team members.
  • Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
  • Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
  • Ensure team member attitude of attentiveness and anticipation of guest needs.
  • Ensure proper delivery of guest special requests.
  • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
  • Monitor results of Medallia/SALT scores. Take appropriate corrective actions on a timely basis.
  • Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.
  • Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
  • Develop and maintain hotel programs to assure that the quality program criteria are met.
  • Complete and submit all forms for capital improvement for the hotel.
  • Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.
  • Ensure a viable key control program is in place in all hotel departments, with documentation.
  • Ensure team members follow appropriate cash control procedures.
  • Ensure the security needs of the property and guests are met.
  • Maintain an active and visible position in the local community and industry.
  • Develop and maintain rapport with competitive hotels: City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
  • Participate in community activities, team member functions and guest events.
  • Conduct regular team and sales meetings.
  • Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Ability to travel to attend workshops, conferences, etc.
  • May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.