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Director/Senior Manager Data Analytics and Insights

Fidelity Investments

This is a Full-time position in Columbus, OH posted August 26, 2021.

Job Description: Do you want to work with a team that helps understand how customers interact with Fidelity to drive better experiences and outcomes?

Are you known for creating compelling, actionable insights with your data and analytic skills?

Come join a world-class analytics team and work in an agile way to help power Fidelity forward with the best experiences in the Financial Services industry We will fill this role at either the Senior Manager or Director level, depending upon the experience level of the chosen candidate.

The Team The Customer Knowledge & Strategic Insights (CKSI) group is an organization with a mission to drive client and business value using data, analytics, customer research and AI Solutions.

The work we do uses the wealth of its data to enable algorithms, analyses, and data products, resulting in transformed customer experiences and better strategic business decisions.

As a member of the Marketing Measurement and Analytics team, you will be part of an agile team focused on helping understand how we can improve client experiences and outcomes through identifying relationships between sentiment and client behavior.

Your Role As the Director, Analytics you will work on an agile team focused on helping understand how customers are feeling about investing and/or their experiences by analyzing behavioral, transcript and phonetic patterns.

You will also connect voice of customer data to better connect what people are saying to what they are doing, while also partnering with our research team on opportunities to improve instrumentation for collecting such data.

In addition, you will power the team with key insights, create self-service analytic tools, and facilitate learning through experimentation.

The Expertise We’re Looking For 10 years of demonstrated experience in data and analytics Focused experience or education in areas like analytics, data science, and statistics, A/B testing Demonstrated analytical skills with ability to create, work and summarize large data sets Consistent performance of turning data into clear insights that inform decisions Convincing verbal/written communication and presentation skills Proficient at programming in languages like SQL, R, and/or Python Working knowledge of big data and cloud technologies such as Hadoop, Snowflake, and AWS Bachelor’s degree in a quantitative field like Engineering, Mathematics.

Master’s degree a plus.

The Skills You Bring Analytic expertise working with structured and unstructured data to identify key insights Critical thinking and intellectual curiosity with desire to continuously learn new skills Collaborator and are able to build and establish strong partnerships at all levels.

Hard-working, passionate teammate who thrives in an agile environment Have fun at work and foster team connectiveness The Value You Deliver Analyze behavioral patterns to identify relationships between sentiment and future customer behaviors and business outcomes.

Use all data (structured and unstructured) across transaction, demographic, desktop, mobile, chat and call transcripts, and voice of customer to identify opportunities to improve customer experience Promote culture of experimentation to ensure continuously learning about what works and does not Surface and offer important ideas and recommendations in driving stronger business outcomes.

Create and further the culture within the team based on Fidelity’s agile and leadership principles.

Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.

We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences.

For information about working at Fidelity, visit FidelityCareers.com.

For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Certifications: Company Overview At Fidelity Investments, our customers are at the heart of everything we do.

As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients .

We help people invest and plan for their future.

We assist companies and non-profit organizations in delivering benefits to their employees.

And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.