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Digital Account Supervisor

Marcus Thomas

This is a Full-time position in Cleveland, OH posted June 8, 2021.

Job Department Account Service

We focus on the human journey in our work.

We try to create things (not just ads) that help make peoples lives easier.

We believe everyone does better when everyone does better.

And we apply that thinking to the people who work here too, which has helped us be an AdAge Top Place to Work for the past three years.

We look for people who are curious, hardworking and who love to solve problems in unexpected ways oh, yeah, and who like to have fun. 


Reports to: VP, Web and App Development


The Role: Account Supervisor, Web and App Development


Were seeking an account supervisor with six to eight years of experience in/passion for marketing communications, with strength in digital marketing, eCommerce, .com builds and lead generation.

This account leader will think strategically and analytically, and manage large, complex technical marketing initiatives and websites that drive customer engagement for a high-profile client.

It takes a bit of a desire to learn and understand technology platforms, plus a little experience helping clients navigate their digital marketing efforts, to be successful in this role.

We know the impossible is possible, and were seeking candidates who know that too.



Management and Leadership
Build strong and lasting client relationships based on trust, asking better questions and delivering true, measurable and sustainable results.

Guide the client toward making wise decisions based on your strong understanding of eCommerce marketing and lead generation.

Perform market analysis to identify new opportunities.

Present agency ideas and work to the client with professionalism, enthusiasm and integrity.

Foster career growth; work with your manager to facilitate your professional development plan while supervising, coaching and mentoring others around you.

Work collaboratively and respectfully with agency teams and specialists from strategic services, media, search, UX, development and analytics.

Clearly communicate client marketing communications objectives to internal teams.

Client Counsel
Counsel the client on appropriate channels, including marketing technology, websites, mobile applications, and SEO/SEM across multiple digital platforms.

Be accountable for client; manage SOWs, project schedules, deliverables, deliverable quality and budgets.

Analyze overall account profitability to ensure the client is receiving real value while the agency is realizing a profit.

Immerse yourself in our clients products, business goals and marketing objectives  
Your Impact
Further develop a deep understanding of ROI-oriented eCommerce marketing and internet advertising models, including multichannel digital campaigns.

Build strong relationships with clients and agency team specialists.

Must be a diplomat, strategist, psychologist and eloquent communicator all rolled into one.

Provide thoughtful, clear and accurate counsel to clients regarding marketing objectives.


Six to eight years of account management experience in marketing communications, (advertising, digital marketing, agency, corporate background) Four to five years experience in enterprise website builds and lead-generation marketing is essential.