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Area Manager – Toledo

Newcomer Funeral Service Group

This is a Full-time position in Toledo, OH posted June 7, 2021.

The position will direct and control operational activities for three funeral homes in the Toledo market. The major objectives are to provide the highest quality services and products, to satisfy the needs of any client family, maintain a positive employee relations atmosphere, and maximize profitability for the location.

Essential Job Duties and Responsibilities

  • Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
  • Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.
  • Remain up-to-date on Navigator reading as assigned.
  • Administer Newcomer Funeral Service Group Policies and Procedures and ensure adherence to federal, state, local and home office compliance regulations, including legal and ethical conduct.
  • Coordiante all administrative, operational and marketing activities of the location(s) with home office management and staff. 
  • Supervise and/or schedule staffing requirements to provide personnel for making arrangements with client families, direction of funeral, memorial or other services for client families. 
  • Counsel with and advise client families and arrange funerals, and supervise funeral service activities in accordance with the individual client family’s wishes.
  • Perform and execute market outreach activities including one-on-one presentations, group presentations and event participation in accordance with pre-established home office standards in furtherance of home office business growth objectives, and participate in community, civic or fraternal organizations and state and local funeral association as a part of local promotional and outreach efforts. 
  • Work with management team and HR Business Partners to recruit, identify and interview associates utilizing recruiting software and accepted business practices.
  • Implement approved home office advertising and public relation programs in the location.
  • Treat decedent with respect and decorum.
  • Coordinate home office administrative, personnel and operational resources with other area managing funeral directors to achieve maximum cost efficiencies.
  • Implement and use all information systems technology.
  • Evaluate the operating results of the location and where operating results or performance do not meet expectations, implement corrective action.
  • Evaluate the quality of products and services provided client families and when standards are not achieved, implement corrective action.
  • Oversee collection of accounts receivable, using prudent business practices, judgment and diplomacy.
  • Monitor the competitive market conditions, apprise home office or area management of significant change, and identify properties that may have potential for future growth.
  • Implement home office/Operations policies and procedures relating to selection room management and presentations including ancillary funeral products.
  • Coordinate Orientation and ongoing training of each new associate in any job classification when the associate first enters the new position.
  • Oversee maintenance of grounds, facilities and equipment.
  • Maintain positive employee relations on a daily basis and conduct regularly scheduled staff meetings.
  • Manage Performance Coaching for associates.
  • Light Housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.
The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.

Essential Physical Abilities

  • Ability to tolerate exposure to hazardous substances subject to government requirements; occasional lifting, pushing and pulling, with assistance, of objects up to approximately 600 pounds; manual dexterity required for clerical tasks; occasional stooping, bending, pushing, pulling and carrying objects weighing up to approximately 30 pounds for short distances.
  • Ability to travel by standard methods of transportation. 
  • Must be capable of communicating with management and supervised employees. 

Qualifications and Education

Required

A Bachelor’s Degree including 12-month accredited mortuary school. May reciprocate license with a minimum 10 years’ experience as a licensed funeral director/embalmer in another state for education requirements.

Valid Funeral Directors’ License in the location jurisdiction or the ability to reciprocate license.

Passing of both sections of the National Board Exam (NBE) as per state requirements.

A minimum of five years of similar or related experience.

Must be able to effectively communicate with all levels including management, associates, home office and families.