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Office Lead (Westlake)

E&H Ace Hardware Group

This is a Full-time position in Westlake, OH posted March 16, 2023.

Job description
Job: Office Lead
Job description:The Office Lead contributes to E&H Hardware Group’s missionbycreating a friendly and courteous shopping experience. The Office Lead is responsible for providing high level or “legendary” customer service. This person is responsible for maintaining current records including but not limited to receivables, payables, purchase orders, invoices, defective goods, and sales; engage in telephone and/or correspondence with customers and/or manufacturers and perform related duties as may be assigned. The Office Manager must perform all assigned tasks with sufficient speed, efficiency and accuracy to avoid placing a disproportionate burden on other employees and/or having an adverse impact on the level of customer service. Secondary duties assume related activities as required or assigned.
Office Leadhas the following responsibilities and duties:
  • Understand and follow methods and procedures established for the position.
  • Apply experience and job knowledge to improve job performance.
  • Verify business records such as daily transactions, invoices, purchase orders, sales reports, etc. for accuracy before they are entered as part of the Company’s business records.
  • Execute and maintain office systems.
  • Implement and maintain filing systems, establishing work procedures and collating information. File store
  • records such as invoices, purchase orders, sales reports, defective goods, etc. in a timely and orderly manner.
  • Maintain confidentiality of private Company records.
  • Must understand the company chart of accounts and be able to appropriately assign accounts to invoices, deposits, paid outs/in, etc.
  • Accurately count and maintain Company funds.
  • Respond to cashier change order requests; timely and accurately.
  • Immediately notify appropriate level of management of significant point of sale errors and/or cash discrepancies, per Company guidelines.
  • Bank deposits must be made accurately and timely. Be aware of holiday banking hours and make necessary adjustments.
  • Follow Company guidelines for defective goods, returns and exchanges; handle quickly and efficiently.
  • Troubleshoot and/or assist with investigating errors/discrepancies as they relate to the duties of your position.
  • Sincerely thank the Customer for shopping at E&H Hardware.
  • Other duties as assigned.
Office Leadsshould have the following skills, education, and experience:
  • High School Diploma, preferred; and one to two years related experience and/or training; or equivalent combination of education of experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and understand information presented in numerical form and solve intermediate level mathematical problems. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. Ability to perform these operations using units of American money and weight measurement.
Physical Requirements:
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.
E&H Hardware Group’sMission:E&H Hardware Groupis dedicated to exceeding our customers’ expectations through friendly, helpful, and knowledgeable employees by delivering outstanding customer service and by providing the right products for the right jobs for both do-it-yourself and professional applications
E&H Hardware Group’sVision:To be the best neighborhood hardware in the Midwest for our customers, employees, and shareholders.
E&H Hardware Groupwill provide the following compensation:
  • Salary Starting at $11-$15 per hour
  • Medical benefits, for eligible employees
  • Retirement benefits, for eligible employees
  • Employee Discounts
Job Type: Part-time