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Home Services Dispatcher

ARCO Comfort Air, LLC

This is a Contract position in Elyria, OH posted November 7, 2021.

Arco Comfort Air, LLC is currently hiring for a full-time Home Services Dispatcher to provide quality customer service for our clients and support for our technicians in the Cleveland, OH area. This plumbing and HVAC dispatching position earns a competitive wage of $18 – $23/hour, based on experience.

In addition to competitive pay and our collaborative culture, we offer our dispatching team the following benefits:

  • Medical, dental, and vision insurance
  • A 401(k) retirement account
  • Paid vacations and holidays
  • Short- and long-term disability
  • Education reimbursement
  • A car and tool allowance
  • Free ongoing technical and personal development training

So, now that you’ve learned the who, what, where, and why, you may be wondering HOW? It’s easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!


DAY-TO-DAY

This full-time customer service dispatching position typically works Monday through Friday between 8 AM to 5 PM with an hour for lunch.

As a Home Services Dispatcher, you have the vital role of providing excellent customer service that keeps our company going. When our customers call in to request HVAC or plumbing services, you are happy to assist them. You manage all calls in real-time, as well as effectively prioritize the most urgent calls first. With careful evaluation of customer needs and technician abilities, you match the right HVAC or plumbing technician to every job. You also audit each job to ensure all metrics are achieved. After a job is completed, you call the customer on the phone to check on their satisfaction with our service. You enjoy maintaining customer satisfaction with your excellent dispatch and customer service skills.


ABOUT ARCO COMFORT AIR, LLC

At Arco Comfort Air, our factory-trained technicians specialize in providing our clients with dependable heating, air conditioning, and plumbing services. From duct cleaning, indoor air quality improvement, and emergency plumbing repairs, we are the trusted name for total comfort. We proudly serve our clients with exceptional service, quality, and friendly, reliable, same-day emergency services. No matter the job, Arco is your neighborhood heating and cooling contractor.

We rely on our hardworking team to achieve 100% client satisfaction. That is why we strive to hire and retain the best people who are passionate about home services and love the brand. We truly appreciate our dynamic team, that’s why we provide them the resources needed to create their own opportunities and competitive compensation.


OUR IDEAL HOME SERVICES DISPATCHER

  • Customer service skills-With your friendly personality, you assist customers and meet their expectations.
  • Communication skills-Written and verbal communication come naturally to you.
  • Time-management-You have a knack for prioritizing your time and making it all happen.
  • Professional-No matter the situation, you present yourself and our business in a positive, professional way.
  • Detail-oriented-Even the smallest details do not get overlooked.

If this sounds like you, keep reading!


REQUIREMENTS FOR A HOME SERVICES DISPATCHER

  • Previous experience in customer service or dispatch
  • Proficient with basic technology

Prior leadership or management experience is a plus!

If you meet the above requirements, we need you. Apply today to join our plumbing and HVAC dispatching team!

Location: 44139