Car Hop

The Opportunity 

Delaware North Sportservice is searching for a Premium Suites Manager to join our team at Progressive Field in Cleveland, Ohio. Our ideal Premium Suites Manager will be an experienced hospitality professional looking for their next challenge. As a Premium Suites Manager, you will oversee the operations of the suites department at Progressive Field on event days.

Minimum – Anticipated Maximum Salary: $49000 – $64900 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

At Delaware North, we care about our team member’s personal and professional journeys. These are just some of the benefits we offer: 

• Health, dental, and vision insurance
• 401(k) with company match 
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Hire and train food and beverage associates of the suites department.
• Provide job performance insights to associates; praise good work, offer constructive improvements when required.
• Ensure company procedures relating to high-quality service standards are always followed.
• Follow and maintain safety and sanitation procedures; ensure proper repair and maintenance of food service equipment.
• Coordinate and supervise the suite food and beverage associates and operation on event days.
• Control staffing levels in an effort to maximize net returns to Delaware North and the client while maintaining guest service levels.
• Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and associates.
• Handle guest relations and monitor adherence to quality assurance standards.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines.
• Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place.

Qualifications 

• Minimum of two years’ hospitality management experience, preferably in a high-volume setting.
• Strong managerial and leading ability; team-building skills are essential.
• Experience with inventory, cost control, and purchasing required.
• Financial management accountability and budgeting experience required.
• Ability to analyze data and make decisions independently.
• Ability to work evenings, weekends, and holidays.

Who We Are 

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball’s Cleveland Guardians.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.