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Patient Care Coordinator


This is a Full-time position in Fairfield, OH posted November 7, 2021.

Position Details:

Job Title: Patient Care Coordinator

Location: Remote Position for Fairfield, OH



·         Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.

·         The vast majority of duties involve outbound patient telephone outreach.

·         Perform data entry and use software programs.

·         Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

·         Must document all calls and evaluate each account to determine if further research is necessary.

·         Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

·         Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

·         Requires close attention to accuracy, performs independently, subject to practices and procedures.

Job Requirements:


·         Strong data entry and 10-key skills.

·         Basic math skills required.

·         Strong attention to detail.

·         Good organizational ability.

·         Ability to work in fast-paced, production environment.

·         Willingness to work a flexible schedule based on business needs.

·         Exceptional oral communication and customer service skills.

·         Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.


Education: High School Diploma or Equivalent.


Additional Notes:

·         High performance organization. We measure performance by looking at several factors such as attendance, accuracy, and rate of productivity for our data entry technicians. Your individual performance scores will be available to you for review on a weekly basis, and our supervisors are available for additional coaching and instruction on work procedures.

·         Schedule Notes: M-F 9:00-5:30pm, will be starting remotely until Covid-19 restrictions are lifted. Open to candidates in either Fairfield, OH or Dublin, OH.

·         Attendance is mandatory during training from 11/29/2021- 12/27/2021. No time off requests will be approved.

·         Candidates must have reliable, high-speed internet and a hard-wired connection from router to computer is required.