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Warehouse Customer Service Representative

Nesco Resource

This is a Full-time position in Brook Park, OH posted June 9, 2021.

Job Title: Warehouse Customer Service Representative
Classification: Full-Time Non-Exempt Position. This is an non-exempt position because they are not exercising discretion and independent judgment with respect to matters of significance.
Position Purpose: This position’s primary purpose is to be responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.
Essential Functions of the Position:
The essential responsibilities and duties include, but are not limited to, the following:

  • Interacts with customers by phone, email, or in person and receives orders or changes in service

  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

  • Processes and inputs all customer orders and receipts.

  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

  • Coordinates special, last minute shipping requests with the freight companies, expediting orders as necessary

  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information

  • Assures proper invoicing of accounts by verifying invoices

  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

  • Reports customer feedback to management, including any signs of customer dissatisfaction

  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

  • Performs paperwork associated with orders including the maintenance of customer files

  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers

  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary

  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

  • Works with management regarding product routing for customers

Other Areas of Responsibility:
Other areas of responsibility may include, but are not limited to, the following:

  • Handle administrative role by filing appropriate paperwork and performing data entry.
  • Answer phones for all company departments and transfer calls accordingly.

Knowledge, Skills, Abilities of the Position:
Desirable qualifications include, but are not limited to, the following:

  • Ability to write reports and business correspondences
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, or schedule form

Education and Experience:

  • High school diploma or GED (General Education Diploma) equivalency

  • Minimum 1 year of related experience

  • PC literate with experience with Microsoft Outlook, Word and Excel

Physical Demands:
Physical demands include communication, hearing and vision abilities. Also, the ability to intensely focus, think, and handle stressful situations is crucial to satisfactory performance. Reasonable accommodations can be made to employees with disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the company or other employees.

12 hour shifts (36 hours one week, 48 the next)

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.