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IT Support Center Analyst-AS400

Technology Recruiting Solutions,Inc.

This is a Full-time position in Cincinnati, OH posted June 10, 2021.

IT Support Center Analyst We have an excellent opportunity available for an IT Support Center Analyst. Our client is a name brand in their industry and has been headquartered in Cincinnati for over 75 years. They continue to lead the industry in new processes and services and expand across the country. We have worked with this company for over fifteen years and they offer an excellent culture and team environment. Permanent position will full benefits package. Must be located in Cincinnati and be willing to be onsite in Cincinnati post Covid. This is a permanent, in-house position with full benefits. Your responsibilities will include Troubleshooting of computer hardware and software and other technology tools, products and peripherals Installs hardware, software, networking and peripheral equipment as needed Response and support for iSeries related Operator level support requests and troubleshooting Respondsresolves incidents and service requests in accordance with expected service levels Oversee the execution and completion of assigned tasks Logs and tracks all work effort using ITSM tools, and maintains history records and related documentation Ability to multi-task in a fast-paced environment while delivering high standards of customer service Requirements include Associatersquos degree in related field 3-5 yearsrsquo experience in related technical support role Operator level IBM iSeries AS400 experience May consider an equivalent combination of education and experience Applicable Technical Certifications Microsoft MTA, MCSA, MCSE CCNA, Networking + ITIL Foundations preferred HDI Support Center Analyst preferred