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Customer Service Representative

NESCO Resource

This is a Contract position in Sheffield, OH posted September 16, 2020.

Job Description and Summary
To deliver superior customer service at all times in all situations. Position is responsible for providing customers with high quality, professional customer service and act as an extension of the customer within our company. Position will perform customer service functions with special emphasis on communications, problem solving and interpersonal skills. Establish and maintain effective working relationships with associates, agencies, customers, and the public.

Firstshift 8:00am-5:00pm
Pay Rate: $13.00 per hour

Major Tasks, Responsibilities, and Key Accountabilities

  • Assists customers on all issues, acts as a liaison between the customer and the company, answers questions, offers solutions, and researches issues in a timely and positive manner.
  • Accurate input and verification of merchandise receipts on a timely basis
  • Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner.
  • Generation and retention of all required reporting for the customer and company.
  • Processing customer orders on a timely and accurate basis according to customer request.
  • Coordinates all special projects between the customer andpersonnel.
  • Communicates with the customer verbally and in writing with a professional and positive attitude.
  • Additional duties as assigned.

Completion of High School Diploma and/or equivalent is preferred (some College or AA degree preferred).
Minimum of 6 months experience in a customer service role preferred
Knowledge of Microsoft Word, Excel.
SAP experience and experience working in a warehouse environment preferred.
Working knowledge of Business English, spelling, and arithmetic and office practices/procedures required.
Ability to work with little supervision, efficiently and with the appropriate sense of urgency according to the situation.
Flexibility with scheduleOccasional weekends

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.