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Customer Service Representative

A+ Consulting, Inc.

This is a Contract position in Newbury Township, OH posted October 9, 2021.

ESSENTIAL FUNCTIONS:
• Position handles Customer Service Engineers calls for emergency order placement escalations and inquires
• CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries
• Processing order over the phone for the Technician
• Handling orders that have been escalated working to find a resolution and researching inquires
• Entering orders into supply net and EMP
• Answer the Customers call in a friendly and professional manner
• Establish and maintain good customer relations with both internal and external customers
• Diffuse difficult customer situations
• Focus on providing solutions
• Ensure Quality by following Xerox call / system processes
• Input information into a computerized data base Job Requirements: SKILLS:
• Excellent oral & written communication skills
• Ability to multitask effectively
• Strong problem solving / technical ability
• Ability to work independently in high pressure situations
• PC and Systems knowledge (MS Office Suite)
• Must be able to handle multiple customer situations and temperaments while performing repetitive tasks EXPERIENCE: 1 year taking calls in a call center environment EDUCATION: Minimum High School Diploma or Equivalent.