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Customer Service Representative

Arrowhead Engineered Products

This is a Contract position in Sharonville, OH posted November 8, 2021.

$1500 SIGN-ON BONUS!

Summary:

Responsible for assisting and servicing customers on the phone, through email and online by preparing and entering customer orders for warehouse processing.

Duties:

· Answer incoming telephone calls in a courteous and professional manner

· Answer customer product questions using product knowledge and provided resources

· Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers

· Enter orders in ERP system

· Update customer order/account information in ERP system

· Enter credits in ERP system

· Send and receive customer documents in ERP system

· Solicit sales of new or additional services

· Prepare customer reports

· Prepare orders for warehouse processing

· Maintain files for order-related paperwork in an organized manner

· Address customer complaints or escalate if/when necessary

· Other duties as assigned

Education:

High school diploma or general education degree (GED).

Other Skills/Abilities/Qualifications

6 months to 1 year of Contact Center experience preferred.

Excellent time management skills

Strong customer relations skills

Strong problem-solving skills

Ability to incorporate telephone and email etiquette to ensure customer satisfaction

Knowledge of component part application to motor sports, rotating electrical, outdoor power & clutch equipment industry is a plus!

Oracle knowledge a plus!

Technological Abilities:

Microsoft Excel

Microsoft Word

Microsoft Outlook

Excellent Computer Skills

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Call center: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location