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Customer Service Representative

Nesco Resource

This is a Full-time position in Berea, OH posted June 7, 2021.

Service Coordinator: The Service Coordinator is responsible for answering in-coming service calls in a polite and courteous matter for all Ohio, Michigan and Pennsylvania branch locations.

Create service tickets in the current ProjectSystem system.

Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements.

Work with various distributors to process return material authorizations and enter corresponding information into ProjectSystem for history and tracking.

• Enter and maintain all service tickets in ProjectSystem upon receiving request.

• Create a service ticket and send to the technician completing the request so proper documentation is available as a history of service and correct hours are reflected on technician’s timesheet.

• Maintain an up-to-date “Service Contract” Smartsheet.

• Work with technicians to build quotes for services and material for customer’s needs.

All quotes are reviewed and approved by Director of Service.

• Track all repair or replacement products sent and returned from manufacturers.

Upon receiving equipment, ship to the customer or schedule the technician to complete the repair request.

• Maintain past due service parts ordered and follow-up with the distributor regarding status.

• Track down parts when emergency repairs are necessary, work with all locations.

• Work with the accounting department as it pertains to service billing, repair costs and answering any questions that may arise.

Position Requirements: A minimum of two to four years experience answering service calls or office administration.

Candidate should possess a number of key aspects to be successful in this position; strong communication skills, organizational skills, problem solving, and ability to multi-task several tasks at a given time.

Must be proficient using Microsoft Office Products and previous experience working in Customer Service.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.