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Customer Service Representative $13 to $14+ per Hour

AcceptanceNow

This is a Contract position in Mayfield Heights, OH posted November 6, 2021.

JOB PURPOSE: Provide the highest level of customer service through sales and account management activities including, but not limited to these key responsibilities:

KEY RESPONSIBILITIES:

Sales:

  • Provide premier customer service to all customers to ensure all their customer needs have been addressed in a timely manner
  • Close sales cycle by converting referred customers to rent-to-own agreements
  • Educate referred customers on price options, features, and/or benefits of rental agreement
  • Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment

Account Management:

  • Review expired accounts and communicate with customers to promote timely payments
  • Maintain accurate records of past due account activity

Relationships:

  • Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects
  • Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
  • Any other duties assigned by the sales manager

JOB REQUIREMENTS:

  • Prior sales experience required; retail furniture sales experience a plus
  • Prior customer service experience
  • Minimum high school diploma or equivalent
  • Valid driver’s license
  • Friendly with exceptional communication skills
  • Organizational and time management skills, ability to multi-task
  • Proficient with simple math calculations
  • Computer literacy/proficiency in a windows operation system

Job Type: Full-time

Pay: $12.00 – $14.50 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Experience:

  • Customer Service: 1 year (Preferred)

License/Certification:

  • Driver’s License (Required)

Work Location: One location