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Customer Service Rep


This is a Full-time position in Hillsboro, OH posted November 8, 2021.

**Generous Sign-On Bonus Offered to Eligible New Hires**
work directly with medical professionals and physicians to facilitate patient care
advocate for and work in lockstep with chronic patients
partner with physicians and other health care providers to facilitate the ongoing medical care of their patients
make a difference in the growth of an organization and the quality of care they offer their patients
work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Preparing and analyzing the billing and setup paperwork for patient services
Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommending potential products or services to management by collecting patient information and analyzing customer needs
Actively participating in the training of new customer service and sales personnel

High school diploma or GED required
Ability to learn and apply market and product information, as well as patient billing and insurance requirements
Problem solving skills
Documentation skills
Listening skills
Adept at resolving conflict
Ability to analyze information
Multitasking capabilities
Computer and technological literacy
Positive and professional personal image
Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.