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Customer Service and Sales Representatives

VXI Global Solutions

This is a Full-time position in Akron, OH posted September 15, 2021.

Unlimi ted earning poten tial!  What’s your potential?

VXI is guided by our Values:  Excellence, Integrity, Teamwork, Agility, and Inventiveness.

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As a Customer Service Representative at VXI, you are delighted to provide outstanding service to our client’s customers by answering their inbound phone calls.

Your overall goal is to effectively diagnose the customer’s needs and to provide world class support/solutions, while ensuring high satisfaction.

Scope of Responsibility

 
Assist and educate customers with services, answer questions and troubleshoot issues, there may be some upselling involved depending on the campaign   Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport.

Personalize each call with our listen, care, connect strategies.

Resolve customer concerns, prevent future issues, and promote client’s services in a respectful and professional manner Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution You’ll Receive
Competitive Salary + potential for additional incentive pay Eligible for Performance Incentives Paid Training Health Insurance (Medical, Dental, Vision, 401K) Fun Work Environment Abundant Advancement Opportunities PTO Accrual  
Other Things We Look For
Strong work ethic Desire to be of service Solid work history Motivated by quality/integrity Desire to excel Must be able to pass a background check and drug screen
Must Haves
Minimum of one-year’s customer contact experience either in a face-to-face position or over the telephone.

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You will love our fun work environment and endless opportunity for growth!